At Punakala.com, we connect buyers with independent sellers of unique handmade items. While we strive to ensure quality, each seller is responsible for their own shop policies. Please review the seller’s individual policy before purchasing.
Damaged or Defective Items
- Buyers must contact the seller within 2 days of receiving a damaged or defective product.
- Provide clear photos of the item and packaging.
- The seller is responsible for providing a replacement or resolving the issue as per their shop policy.
Non-Refundable Policy
Punakala.com does not offer direct monetary refunds, except where required by law. Resolutions are handled between buyers and sellers, with platform support in case of disputes.
Contact Support
If a resolution cannot be reached with the seller, contact our support team at support@punakala.com.